Rants And Raves

Too bad Adam and Eve weren’t white

There’s been a horrendous amount of hate being spread around the world, made all the worse by the election of Trump, with his ill-conceived and ill-thought out Executive Orders. The backlash in the world makes you wonder if anyone will admit to actually voting for him. He has hit the nerve on immigration, refugees and

Are We Having Fun Yet?

This is yours truly’s personal experience as a Canadian coming to Ecuador to live out what’s left of my life. This post is more of a journal covering my preparations for filing for residency as a pensionado and my journey to avoid being forced to return to Canada. Your own experience will be determined by

What’s wrong with this country?

A recent survey found that over ninety percent of consumers are unhappy with customer service. Automated phone systems are often frustrating. Agents are untrained in the product or service. Offshore call centres are staffed with people who cannot understand or speak English. Large companies, mostly cable and telecom giants are viewed as greedy and out

Courier Companies. Do website programmers check their own sites?

It was a simple request. I wanted to ship my old computer to a friend in the Okanagan. I wanted it to arrive in a few days and I wanted to make sure it was handled carefully.

Healthcare in Ontario SUCKS!

When I lived in BC and was diagnosed with diabetes in 2004 everything I needed was covered by my medical plan. Not so in Ontariario. You have to fight for every dollar. The best example of idiotic care here is that they pay for insulin but not the needles to take it. Are we supposed

The Death of Customer Service?

Apparently Facebook’s new search feature will allow people to search for certain key words from a number of sources. Hopefully it will search WordPress blogs as well. This post is about my disaster of an experience with BelairDirect, my insurance company. They only underwrite insurance in Ontario, so this won’t be of any interest if

What’s more important – your job or your health?

This was my letter to Service Canada regarding filing for medical benefits – I find myself in an intolerable position with my current employer, Stream Global Services, here in London, and I need urgent advice. I started with this company October 12th, 2011 as a Customer Service Representative for the Bell Satellite TV contract. I

Think ICBC is a bad deal?

A few years ago I saw a small classified ad for a Ford Ranger. I was getting into renovating and needed a truck. After I went to the shop and decided to buy the truck I wanted to leave my car for some bodywork to sell it, so I needed plates and insurance to be

The Joys of dealing with Rogers.

Michael A. Adams Executive Vice President & Chief Operating Officer Rogers Cable, Inc. 333 Bloor Street East, 7th Floor Toronto, ON M4W 1G9 Dear Mr. Adams: Although, based on my experience with your company so far it is painfully clear that you don’t care what customers think, or things would change, I wanted to detail

The Saga of my Boat (Published)

This is an article that was published way back in May, 1996 in The Daily Courier. The newspaper I have carried around with me all these years is starting to crumble, so I thought it best to get it saved on my site before it completely disintegrates.  The Heading was Society must review Young Offenders Act with